Privacy Policy

Last updated: August 4, 2026

This Privacy Policy explains how Gator Carpet & Tile ("we," "us," or "our") collects, uses, and protects information when you visit https://carpetjax.com, request a free estimate, book an appointment, or communicate with us by phone, email, or text message.

Information We Collect

We collect information you provide directly to us, which may include:

• Your name, phone number, email address, and service/property address
• Details about your flooring project (rooms, materials, timing, budget)
• Appointment and scheduling information
• Messages and correspondence you send us

We also automatically collect basic technical information (such as browser type and pages viewed) to operate and improve our website.

How We Use Your Information

• To schedule and provide flooring estimates, installations, and repairs
• To confirm appointments and send project-related updates
• To respond to your questions and provide customer support
• To request feedback or a review after a completed job
• To operate, maintain, and improve our business and website

SMS / Text Messaging

By providing your mobile phone number to Gator Carpet & Tile — for example, when requesting an estimate, booking an appointment, or asking us to contact you — you consent to receive text (SMS) messages from us related to your inquiry, appointments, estimates, project and installation updates, and requests for feedback.

• Message frequency varies based on your project and interactions with us.
• Message and data rates may apply according to your mobile carrier plan.
• To stop receiving text messages at any time, reply STOP. You will receive a confirmation and no further messages.
• For help, reply HELP or contact us at 904-262-7304 or gatorcarpetjax@gmail.com.
• Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their marketing purposes. Text-messaging consent is not shared with any third party except as needed to deliver the messaging service you requested (for example, our messaging provider).

How We Share Information

We do not sell your personal information. We may share information only with trusted service providers who help us operate our business (such as scheduling, messaging, and payment providers), and only to the extent needed to provide those services. We may also disclose information if required by law.

Data Retention & Security

We retain information only as long as needed for the purposes described above and use reasonable measures to protect it. No method of transmission or storage is 100% secure.

Your Choices

You may opt out of text messages at any time by replying STOP. You may request access to or deletion of your information by contacting us using the details below.

Contact Us

See also our Terms & Conditions.